Leadership Tips: Point out the Positive

Managers, professors, and directors work hard to make sure their teams have positive experiences. When something creeps in that might affect these events people feel the need to acknowledge what’s lacking, and apologize. However, sometimes this apologetic nature can creep in too far, causing people to pay attention to what isn’t ideal about a situation. Instead of calling attention to a potential issue, it’s better to highlight something beneficial instead.

That’s why I recommend rephrasing the following:

Rephrase: I know it’s Friday, but thanks for coming anyway.
Say: Happy Friday everyone! This will be a great way to end the week.

Rephrase: I’m sorry we had to get an early start today.
Say: I’m glad we get to start the day together.

Rephrase: I know that was a lot of information, but hopefully it was useful.
Say: Since we have a lot to offer, we wanted to make sure everyone knows about all the services we provide. 

Rephrase: I haven’t had a lot of time to prepare these slides…
Say: Let’s use these slides to get the conversation started.

Rephrase: I hope this was a good use of your time.
Say: I had a wonderful time with all of you today.

People repeat information that’s given to them. So if you share something in a negative way, that’s how it will be remembered. Instead, help your audience by phrasing things in a positive light.

Author: Bri McWhorter, MFA
© Activate to Captivate, LLC